Blawgs

Some of this is actually work-related. I spend some time monitoring law-blogs, or blawgs as they call themselves. Actually found a business purpose for sharing this one today. Patently Obvious, is a blawg by a patent attorney. The United States Patent and Trademark Office (USPTO) has begun offering Live Help ("chat"), and the blawg included a transcript.

West offers Live Help and it's a growing area of customer support. Sent the link to my colleagues. Now I don't feel guilty for my web wanderings.