Password Hell

I’ve been locked out of my Company's internal intranet web site because I repeatedly entered my password incorrectly. Locked out for 30 minutes – no way to have them e-mail me my password. WTF? Here’s the friendly message:

Account Lock Out Your SAFE account has been locked because you repeatedly failed to supply correct account information.
Your SAFE account will remain locked for the next 30 minutes. Once this period has passed, you should be able to log in. Please use the appropriate link on the login page to retrieve your User ID or to set a new password.

Why 30 minutes? Are they running a security check? Why can't I just reset? GRRRRR

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