Redo My What??
It’s not enough that I practically hand-feed posts to my wife’s blog. (Please note, she calls me out by name but does not insert hyperlink back to my blog.) No, she demands I blog on my own. Well here goes:
Last Friday, I’m installing a new program on my PC. That means I try install – it doesn’t work – I need a password, so I email tech support. The tech folks who “assist” with this function are in India.
They respond at 3:30 am Monday with my password which is so generic I should have guessed it in the first place. I enter the password, but I'm still getting error message. I email tech support.
They respond at 3:59 a.m. Tuesday, the email contains this helpful instruction:
Yeah - that's easy for you to say. Piece-of-cake – I think.
I suspect that if I encountered serious problems and needed help NOW, that I could probably find someone in-house to assist, but sometimes it’s fun to go through the motions as a good corporate citizen – just for the blog fodder.
Update: Hah - it worked – not exactly as set out in the nice instructions included in the attached Word document, but then I’m a bright guy and between B’s instructions and my ingenuity, I got the darn thing installed an working.
I would have completed it Tuesday, but I was too busy, so I finished up today in about 10 minutes. Of course I sent a Thank You reply email. Wonder what time it is in Bangalore?
Last Friday, I’m installing a new program on my PC. That means I try install – it doesn’t work – I need a password, so I email tech support. The tech folks who “assist” with this function are in India.
They respond at 3:30 am Monday with my password which is so generic I should have guessed it in the first place. I enter the password, but I'm still getting error message. I email tech support.
They respond at 3:59 a.m. Tuesday, the email contains this helpful instruction:
Redo your SQL server definition. I have attached instructions. Please note that in step 6, you need to enter tracker_user for BOTH user id and password. [If you could not find the option for the 'DBMS Type' as 'Tracker SQL Server 6', then select option as 'Tracker SQL Server']. Then you can able to login with your User Id & Password.
Yeah - that's easy for you to say. Piece-of-cake – I think.
I suspect that if I encountered serious problems and needed help NOW, that I could probably find someone in-house to assist, but sometimes it’s fun to go through the motions as a good corporate citizen – just for the blog fodder.
Update: Hah - it worked – not exactly as set out in the nice instructions included in the attached Word document, but then I’m a bright guy and between B’s instructions and my ingenuity, I got the darn thing installed an working.
I would have completed it Tuesday, but I was too busy, so I finished up today in about 10 minutes. Of course I sent a Thank You reply email. Wonder what time it is in Bangalore?
Comments
I'd love to see the directions for resetting your SQL server definition.... This is exactly why IT departments need people like me - those who can speak both languages and explain the techie stuff to the rest of the world!