You know the old saying, “Fool me once, shame on you. Fool me twice, shame on me.” Well what is the proper response to “Fool me three times” ?
It seems every couple years we run into trouble with the good old St. Paul Pioneer Press. For a history of our house-holds challenges with the old St. Paul paper, click here, here, and here.
Here’s the latest.
A few weeks ago, the paper had representatives at the local Rainbow Foods offering subscriptions to the paper. If you signed up they provided you a $10 gift card for Rainbow. Shana signed us up.
We received our first paper on a Thursday and enjoyed a few days of the Pioneer Press along with the Star Tribune. [Are we the only people who subscribe to two newspapers? Most of our neighbors don’t even receive one.]
But the following Monday, no paper. Believe it or not we were too busy to call – and we figured maybe because we are new customers the delivery person was confused – for whatever reason we did not report the delivery problem right away.
Now into the third week or so of Thursday through Sunday delivery, I finally broke down and called. I went through the phone tree – entering phone numbers and address number – but “it” kept saying their records indicated we were not to receive a paper today. After trying all our phone numbers and getting no-where, I decided to “zero out” and talk to a live person.
Guess what – we only signed up for a Thursday through Sunday subscription!?! What the !! I called Shana – and even though we don’t have any paper work from the transaction – she is pretty certain she was told she was getting the entire week – but no, it’s only that special 4 day sub.
I’ve heard of Monday through Friday delivery, and Saturday/Sunday, even Sunday-only subs to newspapers – but Thursday through Sunday? What’s the point?
Should have suspected something would go wrong – we are dealing with the Pioneer Press after all.